Terms and Conditions

Last Updated:16/10/2025

1. Service Overview

We provide information, consultation, and customer support for residential internet services offered by Xfinity. We assist with:

  • Internet plan selection

  • New service activations

  • General inquiries

  • Customer support guidance

Actual service delivery, network infrastructure, and billing are handled by Xfinity (Comcast).

2. Authorized Representation

We operate as an independent authorized retailer/reseller of Xfinity services. While we facilitate customer engagement and support, the final service contract is between the customer and Xfinity. We do not own or operate the Xfinity network infrastructure.

3. Accuracy of Information

We strive to keep all service plans, pricing, promotions, and availability up to date. However, all offers are subject to change by Xfinity and may vary by location. We do not guarantee the availability of all services in all areas.

4. Order Processing and Activations

When you sign up through us:

  • We collect your basic contact information.

  • We initiate the service request with Xfinity.

  • Xfinity will handle credit checks, equipment shipping, billing setup, and service activation.

All service terms (billing cycles, cancellation policies, fees, etc.) will be governed by Xfinity’s official service agreement, which you will receive directly from Xfinity.

5. Customer Responsibilities

By signing up for services, you agree to:

  • Provide accurate, complete, and updated information.

  • Accept Xfinity’s service terms, which will be presented during signup or installation.

  • Pay any applicable charges directly to Xfinity.

We are not responsible for missed payments, service issues, or contract disputes between you and Xfinity.

6. Limitations of Liability

We are not liable for:

  • Service interruptions, installation delays, or equipment malfunctions

  • Pricing changes or promotional offer expirations

  • Any direct or indirect damages resulting from the use or inability to use services provided by Xfinity

All warranties and service obligations lie with Xfinity under their respective service agreement.

7. Privacy Policy

We collect only the information necessary to assist with your service inquiry or order. This may include:

  • Name, phone number, email, and address

  • Requested service type

We do not share or sell your data to third parties. Your data is securely transmitted to Xfinity for service setup and follow-up.

8. Modifications to Terms

We reserve the right to update or modify these terms at any time without prior notice. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about these Terms and Conditions or need help with a service request, please contact us:

📞 Phone: (888) 259-2656
📧 Email: [Insert your support email]
🌐 Website: [YourWebsite.com]